--- title: "Terms & Conditions, Heatrite Plumbing & Heating" description: "Terms and conditions governing services provided by Heatrite Plumbing & Heating Ltd across Hertfordshire, Buckinghamshire, Berkshire, Surrey and London." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://heatriteplumbingandheating.co.uk/#organization", "name": "Heatrite Plumbing & Heating", "url": "https://heatriteplumbingandheating.co.uk/", "logo": "/__l5e/assets-v1/316b6485-0482-4b28-9d61-8fa7c9b03ca2/heatrite-favicon.png", "telephone": "+44 7455 748635", "email": "info@heatrite.uk", "address": { "@type": "PostalAddress", "streetAddress": "17 Manor Rd, London Colney", "addressLocality": "St Albans", "postalCode": "AL2 1PN", "addressCountry": "GB" }, "sameAs": [ "https://www.facebook.com/profile.php?id=61551391771285", "https://www.instagram.com/heatriteplumbingandheating/" ] }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://heatriteplumbingandheating.co.uk/#website", "name": "Heatrite Plumbing & Heating", "url": "https://heatriteplumbingandheating.co.uk/", "inLanguage": "en-GB", "publisher": { "@id": "https://heatriteplumbingandheating.co.uk/#organization" }, "potentialAction": { "@type": "SearchAction", "target": "https://heatriteplumbingandheating.co.uk/?q={search_term_string}", "query-input": "required name=search_term_string" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://heatriteplumbingandheating.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "Terms & Conditions", "item": "https://heatriteplumbingandheating.co.uk/terms-conditions" } ] } ] --- St Albans Mon–Sat 8:00–17:30 · 24/7 Emergency · Gas Safe Registered [info@heatrite.uk](mailto:info@heatrite.uk)[07455 748635](tel:+447455748635)[07702 523464](tel:+447702523464)[07584 076105](tel:+447584076105) [![Heatrite Plumbing & Heating](/__l5e/assets-v1/6766d4f9-4594-4088-8ae7-80c8fa1d440c/heatrite-logo.png)](/) [About](/about) [Domestic](/services) [Commercial](/services) [Service Areas](/service-areas) [Our Work](/our-work)[Contact](/contact) [07455 748635](tel:+447455748635) [Request Estimate](/contact) Legal # Terms & Conditions Last updated: 10 June 2026 ## 1\. About these terms These terms govern any quote, work or contract between Heatrite Plumbing & Heating ("we", "us") and you ("the customer"). By engaging us you agree to them. They sit alongside, and do not affect, your statutory consumer rights. ## 2\. Quotes and estimates Written quotes are fixed for 30 days unless stated otherwise. Verbal estimates are indicative only. Any variation requested on site is agreed in writing, usually by message, before the work is carried out. ## 3\. Bookings and access Time slots are booked in good faith. We'll let you know promptly if an earlier emergency forces a re-schedule. The customer is responsible for safe access to the property and the location of the work. ## 4\. Payment For domestic jobs, payment is due on completion unless agreed otherwise. Larger installations may require a deposit and stage payments as set out in the quote. Commercial customers are invoiced on 14-day terms unless agreed otherwise. ## 5\. Cancellation You may cancel any quoted work up to 24 hours before the booked start with no charge. Cancellations after that point may incur a callout fee to cover lost time and any parts already ordered. ## 6\. Workmanship guarantee All workmanship is guaranteed for 12 months from completion. Manufacturer warranties on supplied parts and boilers apply separately and are passed through to you in full. The guarantee does not cover damage caused by misuse, third-party intervention or system contamination. ## 7\. Liability We are fully insured for public and product liability. Our liability for any one job is limited to the value of that job, except where the law does not permit such limitation (for example, death or personal injury caused by negligence). ## 8\. Gas Safe and compliance All gas work is carried out by Gas Safe registered engineers and notified to Building Control where required. Landlord CP12 certificates are issued on completion. ## 9\. Complaints If something isn't right, tell us, we'll put it right. Email [info@heatrite.uk](mailto:info@heatrite.uk) or call 07455 748635 or 07702 523464. We aim to acknowledge complaints within 2 working days. ## 10\. Governing law These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the English courts. ![Heatrite Plumbing & Heating](/__l5e/assets-v1/6766d4f9-4594-4088-8ae7-80c8fa1d440c/heatrite-logo.png) Gas Safe heating & plumbing specialists based in London Colney, St Albans, serving homes and commercial properties across Hertfordshire & the Home Counties. Mon–Sat 8:00–17:30, with 24/7 emergency response. [](https://www.facebook.com/profile.php?id=61551391771285)[](https://www.instagram.com/heatriteplumbingandheating/) ### Domestic - [Boiler Installation & Servicing](/services/boilers) - [Plumbing](/services/plumbing) - [Emergency Call Outs](/services/emergency) - [Bathrooms](/services/bathroom-installations) - [Vented & Unvented Hot Water Systems](/services/cylinders) - [Heating & Hot Water Controls](/services/heating-controls) - [LPG Heating & Boilers](/services/lpg) ### Commercial - [Plant Room Installation & Purging](/services/plant-room) - [Tightness Testing & Purging](/services/tightness-testing) - [Power Flushing](/services/power-flushing) - [Commercial Plumbing](/services/commercial-plumbing) - [Commercial Heating & Gas](/services/commercial) - [24/7 Call Out](/services/emergency) - [Unvented Hot Water Systems](/services/cylinders) - [Warm Air Heaters](/services/warm-air-heaters) - [Maintenance Contracts](/services/maintenance) ### Company - [About](/about) - [Service Areas](/service-areas) - [Our Work](/our-work) - [Reviews](/reviews) - [Contact](/contact) ### Contact - [07455 748635 ](tel:+447455748635) - [07702 523464 ](tel:+447702523464) - [07584 076105 ](tel:+447584076105) - [info@heatrite.uk](mailto:info@heatrite.uk) - 17 Manor Rd, London Colney St Albans AL2 1PN © 2026 Heatrite Plumbing & Heating Ltd. All rights reserved. [Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)· Company No. 15149175 · Gas Safe [Call now](tel:+447455748635)[Request Estimate](/contact)